What are the steps you follow if you receive an application outage ticket ?
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 Q1. What are the steps you follow if you receive an application outage ticket ?Support2017-01-16 10:11:33

Ans. a. Inform the stake holders that the issue is being worked upon.
b. Login to server to see if its responding.
c. Access Application and Web Server logs to see if the application is receiving requests.
d. If not, Involve the appropriate Network Team.
e. Inform the stakeholders regarding the progress.
f. Bounce the web / application server instance , if required.
g. Close the ticket with the steps taken to resolve the problem.
h. Complete the RCA ( Root Cause Analysis ) and submit the report to stake holders.

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