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Ans. We inform the stakeholders regarding the resolution and steps taken for it. We updated the ticket notes and link it with the master / related tickets. RCA is done for the high priority and critical issues and a report is submitted.
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Ans. Yes , sometime we receive issues related to outdated pages being rendered to the user. In those cases we clear the cache and then try to investigate the reason for that. Sometime the issue is due to comparatively high refresh interval. In those cases we reduce the cache refresh interval.
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Ans. Yes we have created System as well as Log monitoring scripts to keep track of exceptions. We are also using a tool that will inform the stake holders if an exceptional event occurs with the system.
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Ans. We try to look for errors in the last n minutes when the issue occurred. If the issue is still occurring intermittently, We tail the logs for different application server instances to see the error snippets coming in the live logs.
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Ans. a. Inform the stake holders that the issue is being worked upon.
b. Login to server to see if its responding.
c. Access Application and Web Server logs to see if the application is receiving requests.
d. If not, Involve the appropriate Network Team.
e. Inform the stakeholders regarding the progress.
f. Bounce the web / application server instance , if required.
g. Close the ticket with the steps taken to resolve the problem.
h. Complete the RCA ( Root Cause Analysis ) and submit the report to stake holders.
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Ans. Only a single class ie Button is used to create all button types. We distinguish among different types by specifying the style while creating a new button object.
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Ans. The TreeViewer class provides viewer support for displaying trees. This widget is used to display parent-child information with buttons to expand and collapse the tree.
We have to create and specify the LabelProvider and Content Provider classes. In the respective classes we specify the parent and child objects and their relationship.
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Ans. A layout manager is responsible for arranging the user interface components of a container, e.g. a Composite, on the screen. SWT offers several standard layout managers.
Ans. The Display and Shell classes are key components of SWT applications.
A org.eclipse.swt.widgets.Shell class represents a window.
The org.eclipse.swt.widgets.Display class is responsible for managing event loops, fonts, colors and for controlling the communication between the UI thread and other threads. Display is the base for all SWT capabilities.
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